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user_qbrmjs
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Tuesday, April 14th, 2026 4:29 PM

I am overcharged $42.07/month from Aug 2025 till date.

I am overcharged ~$42/month from Aug 25 till date. I have purchased a bundle plan of Internet + 2 mobile lines in June 25. Internet line supposed to be charged at $40//month and each of phone line at $10/month.  I have activated only one of phone lines so i am charged $55/month from June 25 onwards to my current account. I realized that Xfinity also charged ~$42/month to my credit card from Aug 25 which i have not agreed to. Please stop this extra charging and refund me the excess amount charged.

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4 hours ago

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XfinitySara

Official Employee

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2.5K Messages

4 hours ago

We'd be happy to take a closer look at your account, services, and bill, @user_qbrmjs. Thank you for creating a post to get started! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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