Visitor

 • 

5 Messages

Sunday, November 9th, 2025

I am once again being billed for things I do not have. this is... 6 years of billing me for TV that you never provided me a box for?

This is started to become tedious.

My bill shot up like 70 dollars and TV was re-added to it.

AND THERE IS STILL NO TV BOX.


So now. You have charged me.

60 DOLLARS.

A MONTH.

FOR TV.

FOR 6 YEARS.

THAT YOU NEVER SENT ME A BOX TO WATCH.

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

7 hours ago

Thanks for posting on our community forums for assistance with your billing concerns, h_nato. We can help investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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