1 Message
I am in Europe and can't speak with a human at Xfinity
I was supposed to switch to vacation plan this month but my automatic payment was charged the full charge. When I call using Skype, your robot tells me that I can access account info only online. But when I go to my account, I repeatedly get "your account needs attention" and cannot get to the account page. CAN SOMEONE PLEASE EMAIL ME?
XfinityEricB
Official Employee
•
2.3K Messages
2 years ago
Hello @user_aa69b0, and thank you for reaching out for assistance with your account. We can certainly help you get the account concern addressed.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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