I am getting the message "You'll need to make a payment in person" when trying to pay online

user_lbvgfw, thank you for reaching out and creating a new post. I understand that you've been attempting to make payments online, but you get a message stating you need to pay in person. I see you have reached out already; however, you haven't heard any updates. I can certainly see how this sudden change would be confusing and concerning. Does this occur on both our website and the Xfinity App? Have you tried different browsers as a test? If you use the phone automated system to make a payment, does it also direct you to pay in person?