I am getting charged for 2 separate accounts.

In July 2026 I set up a new Xfinity Internet account by using the Xfinity website. I then contact support in assisting me create a new account. I believe doing this has created two accounts and one is not able to be found by Xfinity employees. I say this because in August I get my first bill by text message of 51.25. I pay this on Aug 7 and I get an auto payment charge of 61.25 on Aug 9 and this was sent to me by the official Xfinity text messaging number. I checked my bank and found two separate charges from comcast. I called Xfinity and they told me that they don’t have a charge for 61.25 on their side. I informed them that it is coming officially through them but reassure me that they do not see this charge. I dispute it with my bank and was refunded. However, I get an email from Xfinity on Sep 6 2026 that my account was closed due to an overdue balance of 61.25. I leave it because I had thought I had resolved the issue but today on Sep 9 2026, I get a message from the official Xfinity account phone number stating that a charge of 122.50 was processed. I called again but was told there was no charge for this but it is coming from the official number and I know this will be reflected in my bank soon. Xfinity customer service can’t seem to find the issue and I am worried that this won’t be resolved so I am reaching out here to get additional assistance. I have seen other forums on here with similar issues.