U

Sunday, June 2nd, 2024 6:59 AM

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I am bothered for more than one and half year, too many calls and too mnay chats but could not solved, hope find a right person to solve my

There is big trouble issue which I tried  to resolve more than one year had half already, I chatted online on Xfinity website and made several calls. Every time, either in chat message or in call, I was transferred to several times and several persons, I should speak my problem from a new beginning, again and again. 

 

I finished my service from 12/25/2022, but you want me to pay THE bills from 12/25/2022 TO 3/31/2023. I argued that for many times, soemtime I got confimation my problems are solved, but still the

 debt collector, Credence Resource Management, is bothering me and my family. and there are statements in my account.

 

Every time the reasons you bill me are different from Xifinty, everytime defferent person responsed me and I need to speak from beginning, and waitint for a new period.it COST too much time and energy to talk like this way. 

please give me a right email address so I can mail you my issue in detali so you can check the wohle issue.

or can I send here the long and total issue detail?

Please check the whole issue clearly and give me an just solution. Do not let me bothered by that for a even long time.

 

Please be kindly to reply me with my email. you also can text me.  Please do not let me call you again and again, and after lots of time and call fees, I live abroad from 12/22/2022. the situation is begin again and again.

 

Please let the right person to know the whole issue and make a kind check and reply me as soon as possible.

Expert

 • 

110.8K Messages

1 year ago

The concern is not "Home Security Rules And Automations" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.7K Messages

1 year ago

Thank you @EG for helping us see this post sooner!

user_186iz5 Let's take a look in more detail through direct message. Your post will link to your message so there is no need to repeat those details. The great advantage of working with us through this platform is you can reply at your own time. Let's get started through direct message with your full name and service address! 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

Expert

 • 

110.8K Messages

1 year ago

Quite welcome @XfinityEva !

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