I am being charged for unreturned equipment, but the returns page only shows my current devices.

My account is not canceled, I changed my internet plan.

The verbiage on my bill's charge was; "Unreturned Internet/Voice Equipment Is Inactive"

I don't use my "streaming tv box" very often, so I thought perhaps it is being considered an "Unused" device.

But it is still listed as one of my devices under my new plan, and I have used it since switching plans and it works.

I think it is more likely that my old modem is what I'm supposed to return.

But since it does not show up in the returns page, I am questioning whether I should return it and how.

Is there no way to determine what specific device Xfinity wants me to return?

Ok, sounds good. Thank you for clarifying. Absolutely! If you got an upgraded modem, you will need to return your old modem. Yes, that is correct. The retail store can also provide you with more details of your equipment. But if you're using your streaming box, and it's working - and you have an additional modem that is inactive, yes, you'd need to return that equipment. You can return your equipment at your local Retail Xfinity Store or a UPS Store. https://www.xfinity.com/support/articles/returning-your-equipment

Thank you, I will go about trying to return that modem.

Do you know why that device does not show up as an option in the returns portal that all the texts and messages link me to?