Visitor
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3 Messages
I am being charged for professional installation even though I was promised that it would be waived.
When I signed up for Xfinity internet the worker told me that I was required to have a professional come and install my internet but that the fee wouldn't be added to my bill and that they would waive it. However, my bill has the professional installation added on to it. How do I get this removed?
XfinityVianney
Official Employee
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2.6K Messages
17 hours ago
Thank you for reaching out and creating a new post. I understand you recently started service, which required a professional installation, generating a fee for the visit. That said, you stated that it was expressed to you that the fee would be covered. Was there a reason they stated the fee wouldn't be charged if the installation was required? Have we serviced your home before you started service, or was this a new installation?
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user_gvhwqp
Visitor
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3 Messages
17 hours ago
This was an agent at my local store, I haven't had the chance to get back in touch with him.
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XfinityAbel
Official Employee
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195 Messages
15 hours ago
@user_gvhwqp, I am glad we were able to address your installation concerns over direct message. If anything else comes up keep in mind we are here 7 days a week between 6am-1am ET, do not hesitate to reach out by creating a new post on our Xfinity Community Forums!
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