I am a long time customer and generally happy but am interested in a 5 year price

Like I said, I have been a customer for over 20 years and am generally pretty happy. It is a hassle to have to chat each year to get the price down to something reasonable, but I do it. I did this earlier this year and I think I am on a price for a year, but I think I no longer need the top tier TV package since the main reason I got it was for the regional sports network that no longer exists. I can't help but notice all these commercials for the 1 Gig for $50 for 5 years. I know its for new customers, but that would set me up for a long time to not have to bug you and not have to explore the other internet option that just came to my neighborhood. I'd love to chat with someone to see if that is a possibility.

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XfinityThomasA

Official Employee

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3.1K Messages

20 hours ago

D-man - Thank you so much for being a valued Xfinity customer and for your continued loyalty over the years. I’d love to take a moment to understand your current service needs and explore ways we can optimize your services together while finding cost-saving options that work best for you. Let’s make this another great year with Xfinity! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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D-man

I am a long time customer and generally happy but am interested in a 5 year price

XfinityThomasA

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