Visitor
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1 Message
Husband is deceased. How do I get my account in my name?
I was informed that because my Xfinity bill is in my husband's name, who is now deceased, that nothing could be done. How do I get the support I need for a tech to come to my home and determine what the problem is?
XfinityAldrik
Official Employee
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2.4K Messages
8 hours ago
I’m so sorry for your loss, and I truly appreciate you reaching out to let us know what’s going on @user_rpierx. I understand how important it is to get your services in your name and to get support when something in the home isn’t working the way it should. You’ve reached the right team and we’re here to help make this as smooth as possible for you. Could you please send our team a direct message with your full name, your husband's full name, and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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