U

Visitor

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1 Message

Wednesday, May 4th, 2022 1:11 AM

Closed

Hulu

I need to cancel my hulu and Hulu says I am being bill for it though xfinity and you need to cancel it on your end.

Problem Solver

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788 Messages

3 years ago

Thanks for taking the time to reach out to us regarding your Hulu services. You can manage your Hulu subscription plan (if it’s billed by Xfinity) right through your TV Box/streaming TV Box! This includes checking your Hulu plan status and canceling your subscription.

go to the Apps & Subscriptions Management menu. Find it under Apps & Subscriptions in Flex or X1 Settings. You can also say “Manage Hulu” into your Xfinity Voice Remote.


Your current Hulu subscription details will display on the left-hand side of the screen. Press the down arrow to get to Unsubscribe, then press OK.

 

You’ll be asked to confirm that you’d like to unsubscribe from Hulu. Choose Confirm to unsubscribe or Back to go back to the previous menu.

 

The next screen will confirm you’ve unsubscribed. You can continue watching Hulu until the end of your current Hulu billing cycle, after which you'll be notified that your subscription has ended.

When you go back to the Apps & Subscriptions Management menu, you’ll see your current subscription plan and the cancellation date on the left-hand side.

Visitor

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3 Messages

3 years ago

I was billed through Hulu and also through Xfinity over a year without knowing what a scam

Visitor

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3 Messages

@user_96a7f2​ I canceled my Hulu subscription after a couple of months but was continued charges through Comcast

BEWARE!!

(edited)

Official Employee

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1.2K Messages

Hi @user_96a7f2. If you signed up through Hulu, you would not need to sign up again when using the Hulu App on the X1 system with Xfinity. If you are billed through Xfinity, simply cancel the subscription through Hulu, so double charge will not happen.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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