Hulu won't let me cancel the subscription without going through Xfinity and Xfinity states that I don't have hulu service

Good evening @user_e71fe1, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it and hope you are otherwise having a wonderful day so far! I'm sorry to hear there is confusion with your Hulu subscription and whether you are subscribed through XFINITY or Hulu directly, but rest assured our team is here to help. We'd be happy to review your account to confirm if you are in fact subscribed through XFINITY directly or not. Once we have confirmed that, we can provide the proper next steps on cancelling the subscription. In order to reivew your account though, we will need to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!