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user_3xkbmm
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Monday, November 27th, 2023 12:33 AM

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HULU double billing

I have HULU and have been paying HULU, LLC since April 2021. According to HULU customer service I have only ever accessed their directly with HULU. They (HULU) also verified that my account has no mention or affiliation with Xfinity or Comcast. Last week I contacted customer service for a 6th time because Comcast has been billing me for HULU since March of 2020. After having this issue escalated, canceled and sent to billing to process a refund I get a text that my case has been closed. They processed another charge for HULU and added billing for HULU to my next bill. Do I have to escalate this to a legal action? I simply don't understand what they don't understand. 

Question

 • 

Updated 

1 year ago

348

2

XfinityJoshuaG

Official Employee

 • 

331 Messages

1 year ago

That's very strange, @user_3xkbmm. Could you please direct message us with your full name and address to get started?

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


2

0

user_3xkbmm

2 Messages

@XfinityJoshuaG​ 

I followed your instructions however, no one ever responded. 

1 year ago

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Thank you for reaching out via direct messaging. We have received this and will respond to you shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_38kx4k

1 Message

1 year ago

THIS!! I have been double billed and each time Xfinity acts surprised. Is there a class action lawsuit yet on this? There really needs to be.

2

0

user_gpybpb

1 Message

Agreed. This is sneaky and illegal to start charging your clients for subscriptions they did not enroll in and then refusing to credit my account for all the months @ 7.99/month. And am further insulted by the reasons the agent gave me, telling me they have nothing to do with a 3rd party subscription. I called the agent out on that, stating I am looking at my Hulu account that I pay direct and for a different plan, the reply was they were able to credit me for 3 months. Still haven't seen the credit for 3 months! 

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_gpybpb, and thank you for reaching out on our Community Forums with your subscription and credit concerns. We're sorry to hear about the frustrating situation and understand why you are upset. We'd be happy to review your account to see if you are subscribed to Hulu through Xfinity as well as apply any applicable credits. To better assist, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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