Huge bill increase with no notice

I am having the same issue. I had a plan that was originally $55 a month, was offered upgraded equipment "at no cost" and now my bill has doubled AND I've been charged for the equipment??

Good afternoon, user_mp3594! Thanks for taking the time out of your day to reach out about your package and equipment cost. You are at the right place for assistance. You can view your itemized statements in the Xfinity app to see details of your promotion, any cost changes, and what makes up your total balance. We do include the end date of any promotions or special pricing on every single billing statement. It is highlighted in green text under your services. 

That definitely sounds like you were coming off an introductory rate. As far as checking to see what other deals you may be eligible for, the quickest and easiest way to view and compare services is by logging in with your primary Xfinity ID and browsing over to our Plan Builder. You are even able to switch over right online! I would recommend checking it out!

If you need additional help, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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