Visitor
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2 Messages
Huge Bill after auto pay fail
Was on auto pay and for some reason a payment didn’t go through. Was unaware of this, but my services continued. Comcast never disconnected for non-pay after 60-90 days (per their policy) and allowed service to continue for over a year before interrupting for non-payment. My bill was over $2,000 at this point. Was told that there was a glitch in their system which caused services not to be interrupted within the proper timeframe and could only be offered a $300 credit and services would drop down to internet only at the lowest speed offered once bill had been brought current. Had services been interrupted when they were supposed to the payment would have been a lot more manageable. Has anyone else experienced this issue? If so, what was the end result.
XfinityBillie
Official Employee
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3.3K Messages
3 years ago
Hello @user_4037ab I can definitely understand the frustration. You are always able to view your billing information by logging into our Xfinity My Account app to review your billing. It sounds like our amazing reps offered what they could to help you out. If you still need assistance please send us a DM with your full name and address to get started.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ec7f41
Visitor
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6 Messages
2 years ago
I totally understand… I have been a costumer of Xfinity for over 2 years and someone hacked into their system and got my bank information and took out $1000 a payment was being made every month to Xfinity but then was supposedly sent back to my bank account but it was not and they turned my Internet off and said I old $800 when I paid my bill every month and refuses to turn my Internet back on… so yes I understand…, I would go to someone else for Internet, except in the area that I live they are the only Internet company that are any good.
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