Huge Bill after auto pay fail

@XfinityBillie​ No need, just wanted to see how many other people xfinity tries to scam out of money. I can’t pay that $1,700 bill with an “understanding” or a lame excuse. The highway robbery. I get you are just doing your job, but on a personal level, this is a ridiculously bad business practice. 

Let me get this straight. You did not actually cancel your Comcast service; instead, you just stopped paying the bill and expect them to stop providing the service because their policy states that they *may* terminate service for nonpayment after 60 days? In any other circumstance this would be an example of a service provider doing the customer a favor and continuing to provide the service without being paid, with the understanding that the customer will bring their bill current when they are able to do so. I'm curious why you were unable to log into your Comcast account for a year and notice that you were still being provided with service?  Comcast isn't scamming you. You never cancelled your service and you got behind on your bill. Just because Comcast *might* terminate service after 60 days for nonpayment, does not mean that they don't let people get behind on their payments. This was especially true during Covid. How could Comcast possibly know that you intended to cancel your service? I'm sure there are some legitimate cases out there of Comcast failing to communicate issues such as billing, but this isn't one of them. At some point you as the customer have to take some personal responsibility for your bills and stop expecting your service providers to read your mind. It would be exactly the same scenario if you moved out of a house and didn't cancel your electricity and the electric company kept heating the house even though you didn't pay them. It's absurd to argue that you don't owe them because they should have cut you off for nonpayment. You signed up for the service in the first place, and it is also your job to cancel your service when you no longer need it. You can't expect an electric or gas or cable company to read your mind. You should feel fortunate that they reduced the bill and just pay it,or have fun getting turned over to collections and going someplace else for your internet service.

@user_ec7f41 I am so sorry to hear that such an extremely difficult and frustrating experience took place with your Xfinity services and account. If you are currently still needing assistance with having your services restored or caring for a past-due balance, our team here at the Xfinity Community Forums can certainly help.

Please send our team a direct message with your full name and full address if so.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.