Visitor
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1 Message
https://forums.xfinity.com/direct-messaging
Went to the store today to work on reducing my monthly bill. I had my monthly charges reduced; however, my next bill due on August 10th, is still showing the old amount. Why?.
Visitor
•
1 Message
Went to the store today to work on reducing my monthly bill. I had my monthly charges reduced; however, my next bill due on August 10th, is still showing the old amount. Why?.
EG
Expert
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119.7K Messages
55 minutes ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.5K Messages
42 minutes ago
@user_4nuu9s
I know it can be a bit confusing after any change, so I will try to clear up the confusion for you! When you make a package change a few things will occur. First, you'll receive a copy of your order summary at the email address listed on your account. If you did not get this you can also find it at http://xfinity.com/myaccount. Next, you will have prorated charges/credits applied to the account and if your billing statement was printed before the changes your MyAccount will reflect a statement balance and not the current balance. We do not send an updated statement with the changes - those will be printed on the following statement.
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