Visitor
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1 Message
How to speak not chat with a live agent
I have been trying to speak with a live agent in customer care or customer service. Why is that so hard. How can I speak not chat with a live person
Visitor
•
1 Message
I have been trying to speak with a live agent in customer care or customer service. Why is that so hard. How can I speak not chat with a live person
XfinityAldrik
Official Employee
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2.5K Messages
6 hours ago
Thank you for reaching out to us @user_1fn36w! Our phone number is 1 800 XFINITY (934 6489). When you call, you’ll start with our automated system, which will ask a few questions to understand why you’re calling and authenticate your account.
If you’re having technical issues, the system may send signals to your equipment first to try and fix the problem. In some cases, it may end the call after sending those signals and then reach back out by text or phone to confirm whether the issue was resolved. If not, it will route you to the next available specialist.
Our team would also be happy to assist you here on the forums. If you’d like to continue with us, just let us know a bit more about what you need help with, and we’ll get started.
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