1 Message
How to reach a live agent instead of some terrible IVR machine?
I have recently locked in a new contract. None of the things i was promised have been delivered on, and the service got even worse? I have been attempting to call in to have someone help me rectify this issue and it seems like no humans actually work at Xfinity.
- 1200 mbps speed was promise. Ping got worse, download speed went down from an average of 150 to 70-80. There are now constant interruptions.
- 40+ Channels but now none of them work?
- Internet bill was supposed to be around 120-140 with autopay. I just got billed for 227.
- The return equipment page has crashed on 3+ devices when i log into my account?
If this is not a scam i dont know what is. I have very close to filing with the better business bureau and finding a better company.
XfinityThomasB
Official Employee
•
2.1K Messages
2 years ago
Hello @Cherrero305.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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