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Wednesday, April 16th, 2025 6:56 PM

How to pay off entirety off xfinity account when a person is disabled and has no income

How can I, or better yet, is there a way to  pay off the entirety of my xfinity account? I am currently unemployed (No income at all) due to a plethora of mental health diagnosis deeming me disabled indefinitely. I also have active epileptic seizures and cant (or shouldn't for safety reasons) even take a walk by myself. I even have a dog that has my back if I start to convulse. So I am never ever getting hired to work unless there is another person who works at aaid job, that knows all about my epilepsy and the specifics of it. They would have to know what my convulsions look like and be willing to help me at the drop of a hat. And so far I've not yet found a job with said person. There is a place (called Peckham) in Lansing that solely aims to hire people with mental health disabilities and/or physical disabilities. They train these disabled people for specific jobs titles, such as sewing in a productions (assembly line) environment. Which seems pretty perfect for disabled men and women! They hired me and then on day 1 of Orientation took me aside and told me that they could no longer hire me because I have/had active epileptic convulsions. And that, even though I was on medication and took it religiously they couldn't employ me unless there was another worker that was not only educated and had first-hand experiences with family or friends, but trained by a professional. They also had to know my specifics and work everytime I worked....etc. So with that said (and I realize I more than overshared) and without income and I'm still waiting to hear back from Social Security about my eligibility (or lack-there-of) to start receiving benefits. 

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.What can I do to make sure I keep my Wifi up and running? It's a necessary means (for numerous reasons) to keep me available for my 11 year old daughter and whatever she may need.  My older sister is raising her better than I could. Even if I did over and above what I consider my best.

I also keep busy with my crafts, handmade paracord accessories and my cooking/baking (braiding instructions for paracord and recipes) plus I do my therapy and counseling on zoom most of time. I [Edited: "Language"] at meeting in person because I am not able to remember a schedule, let alone be on time. Also, i feel i should mention how music therapy helps me more than anything with my mental health (My pitbull is actually the MOST important vice of mine, but he doesnt run off the wifi, as he is real) Thus my light explanation on why wifi is more like a life-line for me, my life/family and my situations. 

Please help me with some options, ideas, and/or lead me into helpful direction to obtain help with the payment of my wifi and mobile xfinity account.

Thanks ahead of time. Praying for everyone that reads this and anyone that needs a positive vibe sent in their direction. 

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Official Employee

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1.2K Messages

3 days ago

Hey there, @TeflonTom187! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with needing to remain connected as it is vital for my household too. We would be more than happy look into all available options with you. For any payment arrangements for the services, you would have to follow through the prompts with our Xfinity Assistant. We can discuss everything further. Can you please send us a DM to get started?

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