Hello @user_4b10d9, thank you for taking the time to reach out to us. We will be happy to help with your payment concern. Are you currently logged into our Xfinity My Account app while attempting to make  payment? If that's not working, you can definitely attempt to download our Xfinity app to see if you can submit a payment. You can also go to https://www.xfinity.com/support/articles/pay-comcast-bill-online, and it will provide you with instructions on how to submit a payment online. You can also use this link: https://idm.xfinity.com/myaccount/account-selector?execution=e2s1 to try to submit a payment without signing in to your account. It will just ask a few questions beforehand. Let me know if you have any questions at all about this information! 

The app would need to be downloaded on a mobile device like a tablet or phone. When you try to submit a payment online are you getting any type of error messages on your side? Also, did you try the link that allows you to submit a payment without signing in that I posted in my last message? Thanks in advance for answering these questions! 

I just said I don't have a mobile device like a phone or tablet that can take your app. My phone is 10 years old. Sorry, I'm a poor woman. Am I getting the understanding that I can no longer pay on my laptop? If so, this is horrible. Everything new isn't necessarily good. I only have my laptop, that's how I paid. 

Calling on the phone is difficult because it keeps trying to send me a text message when I don't have a phone that can take a text message! How am I going to pay my bill if you make it so difficult?

Every time I go to Billing, press Make a Payment, it doesn't load. It stays a blank white page. 

Yes, I tried your link. I also said that in the last post. This was the error message:

Let's try that again.