How to notify new banking info - have entered info, never see results, 2 weeks now

Unable to confirm that many attempts to provide new bank account for auto pay has been received/activated. Is there no way to ever reach comcast -0 for anything? [Edited: All Caps]

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EG

Expert

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111.9K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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1.8K Messages

1 year ago

Hello, @HelpDecipher how are you? We want to help get this Auto Pay issue sorted out. Are you able to share a little more details? Are you attempting to set up Auto Pay using the Xfinity app or when signed into www.Xfinity.com?

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HelpDecipher

New Poster

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9 Messages

I am an 85 yo woman, barely tech savvy! I do not use apps, too confusing and therefore stressing to me.

Yes, I currently have an Internet only Plan with Xfinity and I am required to allow Xfinity to auto-deduct my monthly payment from my checking account.

I just closed one checking account and am now using a completely different bank. All I want to do is provide correct, current banking information to

Xfinity - and that seems to require a brain surgeon or an astronaut!

I have worked with this until I am at wit's end - tried every way to contact Xfinity, but they will not deal with their customers directly, apparently.

Lost count of how many times I have used chat and other sources to key in my banking info. It appears to transmit and there is a confirmation which states

it may take 15 minutes or longer to integrate the system. How about 2 weeks or more and it never works!!!

I just need to know from Xfinity/Comcast that my banking information is registered and my June 1 payment will be deducted from the new account.

I did not leave money in old account just to suit this company.

So what happens next?

1 year ago

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XfinityAmandaB

Official Employee

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2.4K Messages

HelpDecipher Thank you so much for clarifying and I do apologize. Due to security, however, we can not help update payment information to ensure it stays safe. There are some levels of service for the Internet like Now Internet that are supported by a special team, but I would be more than happy to see what information I can find to help.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Peer to peer chat" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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HelpDecipher

New Poster

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9 Messages

1 year ago

I have no idea how this entire procedure works - all I know if that I expected some sort of response sooner rather than later.

Am I the only person worried about whether my payment/banking info has been processed by Xfinity so that my service willl not suddenly disappear because my bill was not paid timely?

Just how does a customer with Xfinity ever, ever get anything accomplished? Is there nobody running this show?

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XfinityAmandaB

Official Employee

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2.4K Messages

HelpDecipher I apologize if you missed our reply yesterday in private! We are still here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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HelpDecipher

New Poster

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9 Messages

NO, my question and my dilemma has NOT been resolved. In fact, contacting Comcast/Xfinity is still on my list to tackle again tomorrow.

I just read again the various messages I have received on this format - Not even one offers any solutions/suggestions, etc. I thought I understood case was referred to Billing and

I would be contacted. Mention was made about a PRIVATE response - where? I have not received any response from the company.

Many messages suggesting I post for public knowledge - how? I am NOT tech savvy and do not know how to do very much online.

And what's to. post? Comcast/Xfinity have no easy way to contact the company to have simple questions answered/issues resolved - robots/AI just cannot seem to speak real human. At this moment, that's about all I could possible share. Nothing has been accomplished!

Here, I sit - still out on a limb! No answers - no clues. Hope my service is not suddenly cut off when there is no way for the auto-deduction can be made on the first day of

June - I have diligently tried to do all that I have been directed to do.

So - what's next?

1 year ago

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CCSheila

Retired Employee

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1.1K Messages

HelpDecipher I would love to help.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

1 year ago

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Billing

HelpDecipher

How to notify new banking info - have entered info, never see results, 2 weeks now

EG

XfinityJosephA

HelpDecipher

XfinityAmandaB

HelpDecipher

XfinityAmandaB

HelpDecipher

CCSheila

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