7 Messages
how to make a formal dispute to Xfinity concerning billing, defective phone
I'm trying to get this matter resolved. I've talked to someone in Corp, who sent me to support who stated i missed the 2 week warranty? Why was Motos warranty changed from 1 year to 2 weeks, and the phone broke on 3rd week. support refused to cancel service and let bill accumulate. I would like to know why the company has it support salespeople lie about free phones when they knew the phones were not free. That's the thing that's really concerning that your lying to your customers without consequences and the customer ends up negatively impacted. I'm ready to do arbitration concerning this, I would like to know the answer to a lot of questions. Where is the link to file notice with Xfinity legal? Thanks for your time.
XfinityEricB
Official Employee
•
3.1K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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