Visitor
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1 Message
how to make a complaint
Xfinity made a change to my price locked account, how do i get timely help resolving this issue. I called and got an AI assistant, no help, 2-hours of texting got a phone call that hung up as soon as I tried to answer, called back got an agent no history, asked for a supervisor, waiting 45 minutes and never was connected to anyone now a total of 5 hours of my time and no resolution. Should I file a formal FCC complaint?
EG
Expert
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114.4K Messages
11 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.1K Messages
11 hours ago
Hello @user_wgcf8q I am very sorry to hear you were not able to connect with us. We would be happy to look at the account to see what changed for you. To get started on this we will need you to send us a direct message with your full name and service address and we will take a look at what is going on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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