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user_794d25
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Monday, January 1st, 2024 5:10 PM

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How to lower skyrocketing bills?

I use my TV and internet 8 months out of the year.  Aside from using the vaca mode, how can I get my unbelievably high rate down?  I don’t need 800 mps of speed, yet lowering all the way to 75 is only $10 a month cheaper.  Any other options only save $.01 a month, all with long term commitment.  I don’t need 185 channels, but reducing to about 120 only saves $.01 a MONTH with a long term commitment. My rate is $223 a month now, $60 more than in MA.

I won’t switch to Comcast in MA because of high rates here. Verizon says they don’t offer services at my condo in Port Charlotte.  Anyone know why?  

I am next contacting my state to see why the limitations unless I get a much better rate.  I am feeling hijacked.  I am a senior with likely income too high for $30 credit, yet still struggling to pay this bill each month. Never had ANY company come close to this rate at any location before now.

Question

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Updated 

1 year ago

7.3K

3

EG

Expert

 • 

110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJohnG

Official Employee

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1.6K Messages

1 year ago

Thank you for reaching out to our team here @user_794d25. I would be happy to check on any options we have in your area from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_fkf751

1 Message

1 year ago

It's insane what they are charging....and I am in contract til nov 2024 yet my bill going up now for same service

3

XfinityBillie

Official Employee

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3.3K Messages

@user_fkf751 We appreciate your time in reaching out here on our Xfinity Forums. Without knowing the services you have, it sounds like you may be seeing an increase to some fees associated with your bill. Typically if you are in an agreement the base price for your services will not change, but equipment and other taxes and fees are subject to change. I'd be more than happy to take a look at your account and see if we have any options to help you reduce your bill.

Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_al4yq6

1 Message

How can I lower my bill it is too high 

1 year ago

XfinityBrianH

Official Employee

 • 

1.3K Messages

user_al4yq6 Thanks for reaching out to us with your questions. You can view and sign up for promotions available in your area by logging into the Xfinity app or your Xfinity account online. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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