Visitor
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7 Messages
How to know for how long is my plan valid for
Last year I had some issues with billing and I got repacked but now I can't figure out for how long the plan is supposed to last for. Right now I am debating with myself if it is 12 or 24 months.
CCKorie
Problem Solver
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1.1K Messages
2 years ago
Good morning @user_7fbf3d. We'd be happy to review your account for you, and check how long your promotion is good for. Feel free to send us a DM with your name and address when you can.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCEthan
Official Employee
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1.4K Messages
2 years ago
Glad we could confirm the promotion details. Don't hesitate to reach out if you need anything else.
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