U

Visitor

 • 

7 Messages

Thursday, June 1st, 2023 2:49 PM

Closed

How to know for how long is my plan valid for

Last year I had some issues with billing and I got repacked but now I can't figure out for how long the plan is supposed to last for. Right now I am debating with myself if it is 12 or 24 months.

Problem Solver

 • 

1.1K Messages

2 years ago

Good morning @user_7fbf3d. We'd be happy to review your account for you, and check how long your promotion is good for. Feel free to send us a DM with your name and address when you can. 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Official Employee

 • 

1.4K Messages

2 years ago

Glad we could confirm the promotion details. Don't hesitate to reach out if you need anything else. 

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