Visitor
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3 Messages
How to get internet cost down
Been with Xfinity for 24 years! Going in for my second open heart surgery and need to get bills down. I have “fast” internet. This is advertised for $55. I pay 85. I was told by 2 different reps in chats that it was because I had internet and tv. Both told me that if I canceled tv service I could get the $55 price. I canceled tv and now they say they can not lower it. I saved both conversations
XfinityLinda
Official Employee
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1.4K Messages
2 months ago
Awesome! Thank you for meeting us here in our community and for being part of the Xfinity family, @kirkd! We would be happy to look into your billing to see how we can help get your bill down. Please accept our warmest thoughts on a successful surgery, and healing wishes for a full recovery. We would need to connect with your via Direct Message in order to get your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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