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user_ab0378
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Visitor

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5 Messages

Thursday, February 2nd, 2023 5:01 PM

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How To get Contract details. billing and term agreement not provided.

Hi. Another unhappy customer that seems to be getting tricked, scammed

After changing our plan with comcast we were offered a 24month fixed price for services that came with disconnect fee if canceled in first 12 month. I was told this information would all be emailed and in our account once completed. 

I never received a printable copy of this even though it was shown when I selected agree on computer screen. I have spoken to Comcast agents 3 times now that confirm my promotion yet can not send me an invoice or statement of the contract agreement. Only documents show first month payment and then the cancelation fees. The local Comcast xfinity store employees also refuse to help me with any of this. 

Already spent 3 hours between 4 phone calls to customer support and once connected with supervisor was hung up on/disconnected.

Any help?  I only want a copy of the terms I agreed to. fixed price for the 24 months.  Help thanks!

Question

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Updated 

2 years ago

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XfinityKei

Official Employee

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1.3K Messages

2 years ago

Hi @user_ab0378 Thanks for reaching out about your contract details! I am happy to see what options we have to obtain this information for you.

Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:

  Click "Sign In" if necessary
  Click the "Direct Message" icon 
  Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  - An "Xfinity Support" graphic replaces the "To:" line.
  Type your message in the text area near the bottom of the window
  Press Enter to send it

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user_ab0378

Visitor

 • 

5 Messages

@XfinityKei​ I Sent a DM to Xfinity support with account info. 

2 years ago

0

CCMarcella

Official Employee

 • 

352 Messages

Thank you so much for providing us with the information, if possible, can you go ahead and continue the chat in the DM so that we can continue the account analysis and any further questions we can address. Thank you. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCMarcella

Official Employee

 • 

352 Messages

There we go! Thank you so much. In regard to a promotional rate, the base price will always lock in for the term. Taxes, equipment fees, and surcharges. Have you seen these increase overtime? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCMarcella

Official Employee

 • 

352 Messages

My apologies, I meant to say, taxes, equipment fees, and surcharges can increase. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ab0378

Visitor

 • 

5 Messages

Hi

We were offered a 24 month promotional fixed price for services that came with disconnect fee if canceled in first 12 month. I was told this information would all be emailed and in our account once completed....it is not. I would like the Contract details in writing, since this is common in most any contract or purchase agreement.

I have delt with misinformation, deception or lies in the past and would like the details of contract as it was offered and agreed to by me. 

the electronic approval page gave no official way to print and comcast agent on phone assured me I would receive document once completed. 

2 years ago

0

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