Visitor
•
1 Message
How to get an "Unlimited Data Plan"
I have a customer-owned UniFi UCI modem. I am on a grandfathered TV and Internet bundle that I do not want to alter or re-rate. I need a Digital Care official employee to manually add the $30/month Unlimited Data Plan feature code to my current billing profile as a standalone add-on. I do not want to perform a full package change!
Please advise!
EG
Expert
•
120.9K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBrianH
Official Employee
•
2.5K Messages
3 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0