Visitor
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1 Message
How to get a billing issue resolved once and for all
I canceled my triple play package in May and went to only internet. I tuned in my tv boxes within 10 days like I was told to do and got my new modem hooked up. Since then I have been billed for my old triple play package 3 months in a row. I have chatted twice, I have called twice. I have emailed. I asked for a supervisor to call me back and that didn’t happen. The one guy in chat recommended i disable my automatic payments until the billing issue would be fixed in a few days and he even disabled it for me and now it is still not fixed and I have a late fee on top of the same old bill from him disabling the payment. I am incredibly frustrated and have been told multiple times it would be fixed and yet it still is not. How can I get this resolved once and for all? I should now be owed several hundred dollars that I have overpaid for the triple play package.
XfinityRay
Official Employee
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3.1K Messages
14 days ago
Hi there, user_xg82d4! I am sorry to hear that your plan change has not come through to your billing. It sounds like there may be a problem in the order causing it to not complete in our systems since you still see the Triple Play pricing. I am happy to further help. We will get to the bottom of this and get the billing corrected.
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