How to file a corporate complaint

Martez1 Thanks for posting on our Community Forums. I'm sorry to hear that you're having trouble with your service and for the experience you've had. We can certainly provide your feedback to our leadership team for further investigation. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

Thanks again for working with our team. I'm glad that we were able to get this straightened out for you and provide your feedback for further review. If you need anything in the future, please feel free to create a new post.