How to dispute a one-time charge on my monthly bill

Greetings Comcast Xfinity,

We have a charge for a one-time charge on our April 16, 2023 billing date statement for an "on demand rental" on April 12, 2023 at 7:00 am in the amount of $7.99. This account is for a household with one adult (me), my kid, and my elderly parents. I believe this charge is in error OR that my elderly father pressed a button by accident. Either way, I believe you will find that no one on my account actually watched this rental. How do I contest this charge without leaving all of my personal information on this public forum?

Thanks!

Mike

Responses

BruceW

Gold Problem Solver

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26.4K Messages

2 years ago

... I believe this charge is in error OR that my elderly father pressed a button by accident. ...

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and in the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_341058

Visitor

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3 Messages

@BruceW Thank you @BruceW! I will do this straight away. It is very kind of you to reply with this helpful advice!

2 years ago

CCBrandon1

Problem Solver

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770 Messages

Hello @user_341058, I appreciate you letting us know about your accidental purchase. As someone who has children in home, I have been in this same position. @BruceW, hit the nail on the head with how to avoid this in the future. I know some time has passed, and I want to help make sure this gets resolved, if you still need support, please send me a direct message to get started.

To send a "Direct Message":

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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user_341058

Visitor

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3 Messages

Fantastic; thank you XfinityBrandon. I just sent the message.

2 years ago

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Billing

user_341058

How to dispute a one-time charge on my monthly bill

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_341058

CCBrandon1

user_341058

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