1 Message
How to contact comcast over email for a refund
I am just coming out of literally a 4 hour chat session with like 15 agents who kept disconnecting, about a billing refund. Where do I send a refund request over email, so I can attach the chat history?
I have been overpaying for months and months for a modem that I had already sent back. It also needs to be taken off my current account which also seemed to be something the agents couldn't do.
Thanks!
XfinityChelseaB
Official Employee
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1.2K Messages
2 months ago
Hello @user_rw2t8e, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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