Visitor
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1 Message
how to cancel service after moving
I moved and thought I'd transfer my service but didn't and forgot in July and need to cancel it. I don't have any Comcast equipment so how do I cancel the service and autopay?
Visitor
•
1 Message
I moved and thought I'd transfer my service but didn't and forgot in July and need to cancel it. I don't have any Comcast equipment so how do I cancel the service and autopay?
XfinityRay
Official Employee
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2.8K Messages
23 days ago
Good afternoon, user_u3nj35! Congratulations on your new place! I hope it has been good since you moved last Summer! We are happy to help further with your account.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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