Visitor
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1 Message
How to add my name to bill?
While payments have been in my name, my wife set up our account and the billing has been in her name. My wife and I recently moved and I need my name attached to the billing so I can show additional proof of residency for the DMV. We both have logins. I cannot for the life of me find out where I can make this change. Please help. Thank you.
JVC
XfinityLinda
Official Employee
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2.8K Messages
1 month ago
We appreciate you taking the time to meet us here, @user_ct9y0w. We're happy to help with your billing statement concerns. Customers are unable to change the billing names on their end.
First, are you set up on the account with a Manager profile? Otherwise, we cannot assist. If you are listed as a Member or Viewer Xfinity ID, then your wife would have to change your access to Manager. We look forward to hearing back from you.
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