Visitor
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1 Message
How many times do i need to call to cancel my account?
I have now called twice to close my account yet I am still getting charged now for two months in a row. I am lost on what a person needs to do to close their account when they arr no longer at the address let alone in the country. Somebody please help me out. The xfinity team is failing horribly.
XfinityVianney
Official Employee
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2.8K Messages
5 hours ago
I'm sorry to hear you are looking to cancel. I can certainly address any issues or concerns you may have.I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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