Visitor
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2 Messages
How long for billing to change after service cancelled?
One or two weeks ago I cancelled my xfinity internet and scheduled the cut off to happen 9/7/26. It's still going today but i read because it can take time to actually shut off so i guess that is ok. But the bill already posted and is the same amount, how long until it adjusts to the prorated amount i was told? It's supposed to autopay 9/14/26.
XfinityJustinC
Official Employee
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2.6K Messages
13 days ago
Hello, @Monkeysquad thank you for taking time to reach out over Xfinity Forums. That is a great question regarding the timeframe of proration when an account is disconnected. I wanted to help get the proper expectations it can take up to 10 days for the disconnection to process after the final requested date. From the information you provided, if the 7th was chosen for the final date of service you'd be looking at up to 9/17 for the disconnection to process. Then prorated credits back to 9/7 would be applied after the disconnection processes (usually within 24-48 hours).
Since you mentioned autopay is set up, if you're not wanting to have that pulled and wait for a refund to be issued. You can log into your account and adjust autpay settings: https://www.xfinity.com/support/articles/setting-up-auto-payments
Please let me know if this information is helpful, or if there are any other questions or concerns I can assist with.
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