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user_k9cmgy
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Friday, August 2nd, 2024 5:09 PM

How long do payments from collections take to process?

I recently moved and it took me a long time to get Xfinity their equipment back to them because of where I moved to. So there was a bill that I owed Xfinity and they sent it to collections. I made the payment to them via their Valor Comcast debt collection company but the charge is still there.  I am just wondering how long until Xfinity realizes they have the money and I owe them anything.

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4 months ago

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XfinityAngie

Official Employee

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1.4K Messages

4 months ago

 

user_k9cmgy, Thank you for reaching out to Xfinity Support. Normally these things should be removed within 30 to 60 days depending on when you made the payment. If you would like us to check on it for you, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

 

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user_k9cmgy

2 Messages

I thank you for taking the time to respond to my inquiry. As it has only been a few days since I made the payment I do not think it is necessary to check on its status as of this moment.  Thank you again.

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4 months ago

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XfinityRichard

Official Employee

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1.4K Messages

That sounds good, @user_k9cmgy Please don't hesitate to reach back out if you need further assistance, we'll always be here for you! Please keep in mind you can get the most out of your internet with the Xfinity App -- Works best with our Xfinity Gateways!! Get 24/7 real-time help and support, view your plan details, and change or upgrade your service - right from the app. Easy ways to improve your connection, like speed tests and troubleshooting. In the meantime have good rest of your day and have a relaxing weekend!-Richard

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4 months ago

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