How eliminating Xfinity services will impact my monthly bill ... just starting with Xfinity Voice.

I have a lengthy DM thread from our past Xfi problems, do I just add this to the end with a "cut and paste" of this message to the end of it? Or is there a way to start a new DM?

Great questions, @TimDH! Since it's been quite some time, we need to reauthenticate the account before we dive into the latest questions and concerns you have. But not to worry! We can refer to previous chats if necessary. We do need you to send a new direct message with your full name and address to continue.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question (copy and paste of this post is fine, though it'll be within the same thread on our side, so we'll see what you've asked about). You're in great hands :) We're awesome to work with because we'll do everything we can to review your all your available options. Thank you!