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user_wan54u
1st Topic

2 Messages

Wednesday, May 8th, 2024 7:33 PM

Closed

How do you actually get answers when there is a dispute with account?

Xfinity owes me money, I've been dealing with this issue since the end of march

Question

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Updated 

1 year ago

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EG

Expert

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110.4K Messages

1 year ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChelseaB

Official Employee

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1.7K Messages

1 year ago

Hello @user_wan54u, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_wan54u

2 Messages

This issue I've been having has gone on for months it's "very complicated" I'm quoting from a Comcast agent , my name is [Edit for PII]

(edited)

1 year ago

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XfinityJustinC

Official Employee

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1.2K Messages

user_wan54u with the issue ongoing, I definitely want to help get a resolution for you. We value your personal information security, so I've edited out your name on our public conversation. Since I will need to gather some information we don't want here in our public space. 
 
When you have time, please send the direct message like my great coworker had mentioned and I can help.
 
To send a direct message: 

 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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