How do we get rid of the $15 equipment rental fee? Can we buy the equipment? This is a stupid fee. Im going to find another provider.

Thanks for posting on our community forums for assistance, user_boacn1. You do have the option of buying your own equipment if you'd like. For more information on compatible devices, you can visit us HERE. And we also have our newer rates, which include the equipment rental as part of the offer. We can check what promotions we have available that will include the equipment. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it