How do I talk to an actual human being?

I was charged for my previous account even after I canceled it. I tried calling the customer service and all I got was an abominable robot that just takes questions that it is programed for. How do I resolve this issue asap?

P.S.: The chatbot is really bad and barely solves any problems. It's a useless shield that the company has deployed between customers and service.

Responses

XfinityGabriel

Official Employee

•

2.2K Messages

16 days ago

user_vvti2r, Hi there! Welcome to the XFINITY over forums page. I never like seeing unexpected charges after canceling an account, so I can understand how this can be bothersome. I am sorry to learn about this experience and that we have made you feel this way. Our team of specialists are experts in resolving concerns such as this over social media. We will do everything within our power to rectify this. To discuss the billing details, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_vvti2r

How do I talk to an actual human being?

XfinityGabriel

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