Visitor
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2 Messages
How do I talk to a human, about to cancel my service.
I was told that if I change my payment method from a credit card to a debit card my bill would be $10.00 cheaper. I went ahead and did that and the bill is still the same. I called (888) 936-4968 and I just get a robot that says "thanks for calling, goodbye" when I try to get a human on the phone. This company is terrible and I'm about to cancel and go to another ISP if I can't get this issue solved.
XfinityRay
Official Employee
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3.1K Messages
5 days ago
Hello, user_cluq3c! Thanks for taking the time out of your day to reach out. You are correct that we offer the $10 bank automatic payment and paperless billing discount. You can see that here, https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. Once you update your payment method, the discount can take up to 45 days, up to 2 billing cycles, to apply to your account. How long ago did you update your payment method?
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