Visitor
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1 Message
How do I speak with someone about overcharging on my bill?
I spoke with someone last month when I saw you were doubling my service from 40 to 80 when I was still in the plan for 40 a month. they apologized and said id be credited 40 back to my account and that i could move into an affordable program. I was not move into the affordable program my card was charged 80 causing an overdraft which you then charged me an additional late fee for and continued to charge my 75 for the following month, after I explained I dont have that much a month. I been a customer for over 8 years, I can see you have a 40 a month plan, so why are you lying about crediting me back and moving me into a plan? and why cant I reach anyone about this? I see astound offers 30 a month for faster speed, should I switch?
EG
Expert
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121.1K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5K Messages
46 minutes ago
Hi user_9zv4ln! We appreciate you reaching out to our Xfinity Forum. We value you as a customer, and understand the importance of having a manageable bill. My team would be more than happy to further look into this for you as well as see what lower priced offers we have available at this time. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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