Visitor
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1 Message
how do I speak to a human at xfinity?
Honestly, this is ridiculous. My internet/cable bill goes up double digit percentages every 3-6 months. I call in expecting help with ways to change my plan and understand why the cost is going up and it seems at least that xfinity is doing everything they possibly can to charge more and help less. The xfinity chat is useless. HELP!
XfinityRaf
Official Employee
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1K Messages
22 days ago
Good afternoon @user_jmv2wr, and thanks for taking the time to post about your billing concern. If you could send our team a direct message with your full name and full address, we can look to see if we can help lower your bill.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_w0xheh
Visitor
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1 Message
22 days ago
I just want to change the Credit Card on my account.
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