1 Message
How do I report a problem with the Xfinity website?
Hello. For the past few months I have been unable to use my PC to pay my bill online. I am on autopay, but I pay early, so when I click "make an early payment" the next screen will "load", but it's blank and no amount of refreshing or waiting lets it actually load. I have to go to my web browser on my phone and it loads just fine that way. It's a tad annoying and I wanted to let someone know so your IT guys can get on that.
Additionally, there is no way to directly send Xfinity Support an email. I have used the "direct message" feature and typed "Xfinity Support" into the "To" area, but it does not pop up in a "drop down" list. Either it was a feature that has since been removed, or this is yet another bug that needs to be fixed.
XfinityRoberto
Official Employee
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1.7K Messages
11 months ago
hi there @user_ukef2l. Thank you so much for taking your time in reaching out to us regarding your experience with our website. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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EG
Expert
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110.1K Messages
11 months ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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