Ugenious's profile

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Tue, Oct 27, 2020 9:00 AM

How do I Remove the TV plan but keep the Internet plan

These two plans seem to be bundled in a manner that is clearly an edge case and not planned for on the "manage your plan" section of the website. I love the speed of the internet for my work and play but with my children gone, I don't need a TV package at all. Any suggestions or coaching would be helpful. (Yes, I tried the chat bot and that was painful and I called in attempting to speak to a rep, gave up after 13 minutes)




Official Employee


6.1K Messages

6 m ago

Welcome to the Xfinity Forums @Ugenious! That's a great question. No need to call in or chat with anyone else. You've come to the best place to get help reviewing your options for internet-only packages and promotions since you no longer have a need for TV services. To get started, please send me a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
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