1 Message
How do I get the Early Termination Fee (ETF) bill?
I recently cancelled my Xfinity internet service.
A week after i canceled, i received a "final" bill of statement with -$16.xx credit.
A month later i received an email that i have to pay $150 less the final bill credit... final balance is $133 and some change.
I have no way to download the itemized bill of the $150. customer support chat confirmed this is ETF.
How can I download the itemized bill with ETF?
Thank you.
XfinityAldrik
Official Employee
•
1.8K Messages
20 days ago
Thank you for reaching out to us @user_i6lor8! I know I would also be confused if I received a bill with a credited balance and then a notification about an early termination fee. I see you have also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you wait to send us a direct message until asked by an Official Employee.
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