Visitor
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2 Messages
How do I get support????
I've been online with a chat bot for 30 mins and they asked me the same question at least 3x. My bill has skyrocketed to 485/month. I want to lower my bill or cancel my service I know I can move over to a different internet provider and streaming service for less than half the cost of what I'm paying. Can someone give me a number to reach someone to either lower or cancel my service.
XfinityDena
Official Employee
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4.1K Messages
8 hours ago
@user_cim64s
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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