Visitor
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1 Message
How do I get immediate credit for cancelled service?
I received an email confirmation as well as verbal over a support call that my service would be cancelled effective at the end of my current billing period. I was billed yet again for next month's service. Worse, I did a move request, and was billed and sent to collections instead of simply using the SAME bank account that I've had for years.
Calling customer service seems like a total waste of time. Over 1 hour later and they still kept asking me about my "old address" vs my new.
I am beyond disappointed with Xfinity -- been a customer for well over 15-20yrs and feel like they've lost all credibility.
XfinityThomasC
Official Employee
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3.6K Messages
2 hours ago
Hello, @cmelching Let's review your accounts to make this right. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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